Once an online order has been submitted, it cannot be changed. However, our Customer Service Department may be able to cancel the order and allow you to resubmit it. Or they can place an order for you, making the necessary changes.

The time between the submittal and the packing of the order is extremely limited; be sure to contact Customer Service as soon as possible. We can be reached at:

1-888-JR-HELP-ME (1-888-574-3576) between 9am to 5pm EST, Mon-Fri.

There are two ways to open a JRCigars.com account:

• Simply place whatever items you wish to buy within your shopping cart and when you go to the check-out portion of the process, you will be prompted to do so as an "Existing Customer" or as a "New Customer."
  1. Add items to your cart
     Browse our inventory by clicking on the appropriate section in the top menu (Cigars, Pipe Tobacco, Accessories, etc). See something you like? Simply click on the button to add it to your cart.
     
     Want an item from our catalog? Simply type the item's itemcode in the "Cigar Search" box and press Then press to add it to your cart.
  2. View Cart
     View your cart at any time by pressing the Shopping Cart icon to make sure all the items you wish to purchase are in it. Finished adding items? Press to continue.
  3. Checkout
     When you go to check-out,
     you will be asked to "Login or Create an Account." If you have not ordered online before, select "I am a new customer OR check out as GUEST." and click the . In the future, you will save time as your customer info will be saved in your own personal, password-protected online account. It's that easy!!!
• OR
• You can create your JRCigars.com account without placing an order by going to the New Customer Sign Up page and filling out your account information.

DELIVERY CHARGES PER ORDER:

• USPS Priority Mail - $5.00 flat rate per order
• USPS Express Overnight - $5.00 base charge + $20.00
• UPS Overnight - $5.00 base charge + $20.00
• UPS Sat. Del. - $5.00 base charge + $30.00

1. UPS 2nd Day Air (Blue Label) is delivered on the second "Business Day" after the order ships. Saturday, Sunday and shipper observed holidays are not "Business Days."
2. UPS Next Day Air (Red Label) is delivered on the next "Business Day" after the order ships.
3. All orders must be placed before 3:00 p.m. EST to be shipped the same day Monday through Friday. All orders placed after 3 p.m. on Fridays, on Saturdays and Sundays will be shipped on the following Monday; if Monday is a holiday, the orders will ship on the next business day.
4. UPS Saturday Delivery is only available from Thursday at 3:00 p.m. EST to Friday at 2:59:59 p.m. EST.
5. After three unsuccessful delivery attempts, UPS will return your package to JR Cigars.com. All return freight charges will be passed on to the consumer.
6. All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the buyer during transport and shipment.

Rates are subject to change without notice.

We are only licensed to do business in North Carolina. As our invoices state, customers are responsible for taxes due to their states.

All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.

No ... currently we only ship cigars to consumers within the USA or those with APO/FPO USA military oversea addresses.

We have thoroughly researched the option of shipping cigars to foreign cigar consumers. Sadly due to the variable costs involved and more so, the myriad of different tobacco and tax laws worldwide it really is not feasible for us to currently ship outside the US. When we weigh the benefit versus the costs, shipping outside the USA simply is not good for our business. For some business models it could be great; for us, it simply is bad business.

Also, we do not send catalogs outside of the USA. In some countries it would be regarded as an illegal solicitation since we are not authorize to export cigars into that country.

Every year we reconsider our current policy, looking at all our options. Hopefully one day, we will be able to provide every cigar smoker on the planet with great cigars at a great price.

JRCigars.com does not sell any cigarettes or related products online in compliance with the state and federal laws and our desire to -not- be in the online cigarette business.

Yes, we know other sites do so. Obviously they have a different interpetation of the various legislations and company philosophy.

Nope, that would be illegal.

However, we sell a ton of cigars that are as good as any Cuban cigar. And for much, much less ... you gotta be nuts to be spending $15 for any Cuban cigar!

Click the 5-Cigar Packs link on the top menu or you can click here.